FAQ

Do you have a question or need help? Please contact us, hello@randies.com

We're happy to help.

To save you time, you’ll find our most frequently asked questions below:

Randies is a British men’s underwear company, founded in 2020 by husband-and-wife team Ricky and Georgie. This dynamic duo are driven by a desire to create luxury boxer trunks and briefs using sustainable fabrics and innovative technology.   

Uniting a community of internationally respected designers, Randies have crafted an aspirational new tier of luxury men’s underwear. Sustainable fabrics and eco-friendly packaging were sourced to meet the brand’s ‘greener planet’ principles.

Randies are made with the utmost care by a family-run fábrica in Porto, Portugal. The country boasts a robust history of artisan craftsmanship that’s been passed down through the generations.

Product

Randies are 95% LENZING™ Modal & 5% Elastane. LENZING™ Modal is an amazing eco-friendly fabric that represents a milestone in the development of environmentally sustainable textiles. 

Made from wood pulp from sustainable tree farms, LENZING™ fibres are the most sustainable around.

Unlike most cellulosic fabrics, Modal is produced using recyclable, Earth-friendly solvents.

In addition to the low environmental impact of the harvest and production process, the fibres are biodegradable and compostable, allowing them to eventually revert back to nature.

If washed correctly this incredibly luxurious and silky smooth fabric is shrink resistant and unlikely to fade. Please remember to wash at 30 degrees and hang dry.

Randies underwear fits true to size and are designed with a close, supportive fit. If in doubt we would suggest going a size up. Please use the following suggestions as a guide.

Size guide:
Small 28"-30"
Medium 31"-33"
Large 34"-36"
XL 37"-40"

Randies have been rigorously tested for durability — every pair lasts! For a longer lifespan, machine wash your Randies underwear with detergent at 30°C. 

Ensure you use a synthetic, mixed, or delicate wash cycle, not a cotton wash. Do not tumble dry, iron, use softeners and bleach, or dry clean. Do not wash or dry at a high temperature. 

Avoid washing with heavy or zippered garments that could pull or snag your underwear. 

We recommend air drying your Randies before folding them for storage. It’s that easy.

You can also wash your Randies inside out for further protection.


Modal has a thermo-regulating characteristic, allowing it to keep you warm in the winter yet cool in the summer. It's a great year-round fabric and an especially good choice for undergarments.

All LENZING™ Modal fibres are biodegradable and compostable. In the right conditions this incredible fabric can fully revert back to nature.

However, whilst LENZING™ Modal fibres are 100% biodegradable, the 5% elastane we currently use is not. Committed to improving our sustainability, it’s something we are working on.

DELIVERIES & RETURNS

You can track your order by selecting one of the tracked delivery options at checkout. You can then login to the Royal Mail website with the delivery reference number that will be provided. Once your order is confirmed, you can request 'shipping updates by text' to your provided mobile number.



We’ve cleverly designed our eco-friendly packaging to fit through a standard letter box. If you order four or more pairs, or the luxury gift box, then your parcel may be left with a neighbour or in a safe space.

Please contact Royal Mail if your order is already in transit. You can nominate a designated place if you are not going to be in.


As soon as you place your order, we will immediately start fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.


It is important that our customers feel safe ordering from us. We accept PayPal and a range of credit and debit cards, including Visa, Mastercard and American Express.


If, for any reason, your Randies have been damaged on their way to you, or there is a fault with them, please email hello@randies.com.

We'll organise a free return and get a replacement pair sent out straightaway.


As soon as we receive your returned item, we’ll work hard to process it quickly. This can take up to 5 working days and your refund can take up to 7 days to appear in your bank. Please note, we can only refund the account that originally made the purchase.

Email us at returns@randies.com to make your return.


We are currently only shipping within the UK.


Yes, we do; we call it the ‘Randies Resolution’. 

We are so confident that you will love your experience wearing Randies that we have a 100% Satisfaction Guarantee.

If, for any reason, you’re displeased with your Randies, let us know by emailing us at returns@randies.com

If you have a legitimate complaint, we’ll issue a refund. It’s our aim to make our customers happy.

If you’ve already tried on your Randies, then we won’t ask you to return them.

When you buy our underwear for the very first time, this is our promise.

Gifting

Yes, we offer digital gift cards. With the click of a button, you can purchase an e-Gift Card for a friend or loved one. There is an option to for us to post your voucher by traditional mail, if preferred. Please go to the gifting section under SHOP to view the options available.

To send Randies luxury underwear as a gift simply add your selection to your basket and go to the checkout as normal. Your e-Gift card can be emailed to you or direct to recipient. 

If you prefer, we can print and post it for you with your bespoke message. Your purchase will include delivery costs.