Do you have a question or need help? Please contact us at and one of the team will get back to you as soon as possible.

To save you some time, you’ll find most frequently asked questions below:

Randies is a men's underwear brand focused on delivering superior comfort and style. Our signature is the TackleBag® technology paired with HyperSoft™ fabric, designed to provide maximum comfort, support, and durability. Originating from a desire to improve men's daily essentials, Randies emphasises thoughtful craftsmanship and sustainable production. We aim to offer a refined choice for those seeking quality and comfort in their underwear.

Randies are proudly manufactured in Portugal, in a family-owned facility renowned for its expert craftsmanship and ethical practices. Our commitment to quality and sustainability leads us to partner with artisans who share our values, ensuring every pair of Randies is crafted with care and precision.


Refer to our size chart below to find your perfect fit. Randies are designed to be true to size, ensuring a comfortable and snug fit based on your measurements. If you're between sizes or prefer a more relaxed fit, we recommend sizing up.

  • S: 28-30"
  • M: 32-34"
  • L: 36-38"
  • XL: 40-44"

Choose the size that best matches your measurements for the ideal blend of comfort and support.

To maintain the premium quality of your Randies underwear, follow these care instructions to keep them in pristine condition:

  • Machine Wash: Cold wash with like colors at 40 degrees to preserve the fabric's integrity and color.
  • Drying: Hang dry your Randies to retain their shape and softness. It's best to avoid tumble drying.
  • Avoid Bleach and Softeners: These can break down the material, so we recommend skipping them to extend your underwear's lifespan.
  • Protect the Fabric: Be cautious of washing Randies with heavy or zippered items, like jackets or jeans, to prevent snagging. For added precaution, turning your Randies inside out before washing can offer extra protection.

By following these simple tips, you can ensure your Randies stay comfortable, supportive, and looking great wash after wash.

You can also wash your Randies inside out for further protection.

Our underwear is crafted from HyperSoft™, a premium fabric uniquely developed by Randies. This innovative material is made from sustainably sourced micro modal fibers, derived from beechwood trees. Known for its exceptional softness, durability, and moisture-wicking properties, HyperSoft™ ensures each pair of Randies provides unmatched comfort and breathability. By choosing micro modal, we prioritise both luxury and eco-conscious production, offering you underwear that feels good in every sense.

Yes, the HyperSoft™ fibres used in our underwear are indeed biodegradable. Made from micro modal, which is derived from sustainably sourced beechwood trees, these fibres are designed to break down naturally when composted. This means that once they've reached the end of their usable life, they can return to the earth without leaving harmful residues behind. Our commitment to using such eco-friendly materials is part of our dedication to sustainability and minimizing our environmental impact.


Tracking your Randies order is simple and convenient. Once your order is placed, you'll receive an order confirmation email from us, which includes your delivery reference number. With this number, visit the Royal Mail website to check the status of your delivery and see how close your Randies are to reaching your doorstep.

For even more convenience, you have the option to request 'shipping updates by text' during the order confirmation process. Just make sure to provide your mobile number, and we'll keep you updated every step of the way. Stay informed and get ready to experience the comfort of Randies without the wait.

Our eco-friendly packaging is thoughtfully designed to fit through a standard letterbox, ensuring your Randies can be delivered even when you're not home. For orders of four or more pairs or those including a luxury gift box, they might be handled like your regular deliveries—left with a neighbor or in a safe space designated by you.

If your order is already in transit and you anticipate not being available to receive it, we recommend contacting Royal Mail directly. Through their service, you can nominate a designated safe place for your package to be left, ensuring you receive your Randies securely and conveniently.

Our goal at Randies is to ensure your order reaches you as swiftly as possible, which means we begin the fulfillment process immediately after your order is placed. Due to this quick turnaround, we're generally unable to make changes to orders once they've been confirmed. However, we understand that sometimes changes are necessary. If you need to modify your order, please don't hesitate to contact us at as soon as possible. While we can't guarantee changes can be made, we'll do our very best to accommodate your request.

We prioritise your security and convenience, offering a variety of payment options to suit your needs. You can pay for your Randies using PayPal, or any major credit and debit card like Visa, Mastercard, and American Express. For those who prefer spreading out their payments, we also partner with Klarna.

And while we're all for good vibes, our checkout can't process payments in 'exposure.' As much as we love Instagram shoutouts, we haven't figured out how to convert likes and follows into the resources we need to grow Randies. So, for now, we'll stick to the more traditional payment methods!

If you encounter any issues with your order, product, or overall experience, we're here to help make things right. Please reach out to us directly at with any concerns or questions you might have. Our dedicated customer service team is committed to resolving any problems promptly and ensuring your satisfaction with Randies. Your comfort and happiness are our top priorities.

Once we've received and processed your return, refunds typically take up to 7-10 business days to be credited back to your original payment method. We strive to handle all returns and refunds swiftly to ensure your satisfaction. If you have any concerns about the status of your refund, please don't hesitate to contact us at for assistance.

Yes, we proudly deliver Randies not just within the UK but also across Europe. Explore our website for more details on shipping options and rates for European destinations. Whether you're in the bustling streets of London or enjoying the vistas of the Alps, we've got you covered. For any specific inquiries about delivery to your location, please reach out to us at

Absolutely! At Randies, we stand behind the quality and comfort of our products with the Randies Comfort Promise. If you're not completely satisfied with your purchase, you can try any single pair of Randies for 30 days. If they don't meet your expectations for comfort and quality, we'll issue a full refund for that pair. It's our way of ensuring you feel confident and comfortable with your choice, risk-free. For more details on our satisfaction guarantee, please visit our Comfort Promise page or contact us at

contact us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.