FAQ

Do you have a question or need help? Please contact us, hello@randies.com we're happy to help.

To save you some time, you’ll find most frequently asked questions below:

Randies was founded in 2020 by husband and wife team Ricky & Georgie who are driven by a desire to create innovative, everyday luxury.   They are based in the UK with the design studio in London and HQ in West Sussex.

They grouped together a team of respected designers to help create the most comfortable, luxurious and sustainable mens underwear.  They have sourced environmentally responsible fabrics and packaging to ensure they uphold their own ethical principles.

Producing as close to home as possible, Randies are made by our small and family owned fábrica in the beautiful coastal town of Porto, North-West Portugal. Made in Europe also means a safe working environment and fair wages. Our partners share our love for quality, and pride themselves on their craftsmanship.


Product

Randies underwear fits true to size and are designed with a close, supportive fit. If in doubt we would suggest going a size up. Please use the following suggestions as a guide.

Size guide:
Small 28"-30"
Medium 31"-33"
Large 34"-36"
XL 37"-40"

We want to ensure your premium underwear stays that way, so, here are our top tips for keeping your underwear in tip top condition.


• Machine wash cold with like colors at 30 degrees.
• Do not tumble dry.
• Never use bleach or softeners
• Avoid washing with heavy or zippered items (like jackets or jeans) that could snag or pull the fabric

You can also wash your Randies inside out for further protection.


Randies are 95% TENCEL™ Modal & 5% Elastane. TENCEL™ Modal is an amazing eco-friendly fabric that represents a milestone in the development of environmentally sustainable textiles. 

Made from wood pulp from sustainable tree farms, TENCEL™ fibers are the most sustainable around.

Unlike most cellulosic fabrics, Tencel is produced using recyclable, Earth-friendly solvents.

In addition to the low environmental impact of the harvest and production process, the fibers are biodegradable and compostable, allowing them to eventually revert back to nature.

If washed correctly this incredibly luxurious and silky smooth fabric is shrink resistant and unlikely to fade. Please remember to wash at 30 degrees and hang dry.

All TENCEL™ Modal fibers are biodegradable and compostable and in the right conditions this incredible fabric can fully revert back to nature.

However, whilst the TENCEL™ fibres are 100% biodegradable, the 5% elastane we currently use is not, something we are working on.

DELIVERIES & RETURNS

You can track your order by logging onto the Royal Mail website with you delivery reference number and see how close your Randies are to your door. Once your order is confirmed you can also request 'shipping updates by text,' to the mobile given.



We’ve designed our eco-friendly packaging to also be suitable to fit through a standard letter box. If you order four or more pairs or the luxury gift box then as per your normal deliveries, they may be left with a neighbour or in a safe space. Please contact Royal Mail if your order is already in transit where you can nominate a designated place if you are not going to be in.


As soon as you place your order, we will immediately start fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.


It is important that our customers feel safe ordering from us. We accept PayPal and a range of credit and debit cards, including Visa, Mastercard and American Express.


If for any reason your Randies have been damaged on their way to you or there is a fault with them, please do email hello@randies.co.uk

We'll organise a free return and get a replacement pair sent out to you straightaway.


As soon as we receive your returned item, we’ll work hard to process it quickly. This can take up to 5 working days and your refund can take up to 7 days to appear in your bank. Please note we can only refund the account that originally made the purchase. Please email us returns@randies.com to make your return.


We are currently only shipping within the UK.


Yes we do; This is our 'Randies Resolution'. We are so confident that you will love your experience wearing Randies that we have a 100% Satisfaction Guarantee.

If, for any reason, you’re displeased with your Randies, let us know by emailing us returns@randies.com

If you have a legitimate complaint, we’ll issue a refund. It’s our aim to make our customers happy.

If you’ve already tried on your Randies, then we won’t ask you to return them.

When you buy our underwear for the very first time, this is our promise.

Gifting

We offer digital gift cards. With the click of a button, you can purchase an e-Gift Card for a friend or loved one. There is an option to for us to post your voucher if preferred. Please go to the gifting section under shop to view the options available.

To send Randies luxury underwear as a gift simply add your selection to your basket and go to the checkout as normal. Your e-Gift card can be emailed to yourself or direct to recipient or if preferred we can print and post it for you with a bespoke message. Your purchase will include delivery costs and gift boxing and wrapping of chosen gift.